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On Wednesday we called your Arden location and talked to Frank and got a quote on a new clutch for a 2003 Ford Focus. Frank said to bring it by and he would take a look at it.
My employee took her company car to the Arden location to have the clutch in her car checked out. I would like to say that Frank is an amazing, honest employee with integrity at a time when character seems to be lacking.
He informed Erika that she really didn't need a clutch that is was fine for now and gave her signs to look for in the future. He gave her a few tips on getting it into reverse and said to call him personally if she had any questions down the road.
I would like to thank you for running a superior business and I will be telling this story everyone I encounter when the subject comes up. Keep up the good work!
I have a 1996 Mustang GT 4.6 V8 and I had it another shop because it was making noise and they replaced the clutch. When I got it back weeks later the exhaust was banging and clutch was making noise. When I took it back to them they wanted $300 to see if they could correct the problems.
I took it to Clutch Mart 2 years later and you had my car only 1 day and when I got in my car and pressed on the pedal it moved so smooth I couldn't believe it. When I drove it no exhaust banging or rattle. You made my car a joy to drive again and for the same amount as the other shop that made my car a rattling banging wreck.
THANK YOU SO VERY MUCH FOR SUCH A GREAT JOB. We really love our car again because of the great job you did.
Jim
I am the original owner of a 1993 Toyota Camry. My vehicle had 16 miles on it when I purchased it. In October 1995 my factory installed clutch failed at 56,000 miles.
I took my vehicle to Clutch Mart for repairs. Of course, one of the questions that I asked was do you use Original Factory Parts? I was told they did not use factory parts, but use original equipment or better parts. Better yet, they guaranteed their parts for the life of ownership of my car.
Well, little did they know, I LOVE my car! It is now 12 years later and I have 273,000 miles on my car. My clutch once again failed, or so I thought. I called Clutch Mart and was told that they would happily honor the guarantee on the parts necessary to replace my clutch. As it turned out, it was just a hose that broke not the internal clutch parts.
Let’s go back to my original question to Clutch Mart…..about Original Factory Parts. Obviously, in this case Clutch Mart’s parts were far superior, giving me 4 times the mileage that the factory parts did!
Tami
I don’t know much about cars and even less about transmissions. My 1996 Mustang would only go in reverse. I called a number of repair centers and no one would give me a quote. I called Clutch Mart and they gave me a quote. Not only did I get a quote, the Manager took 15 minutes and explained what the evaluation process was and what repairs might me needed after the evaluation.
The reason I went to Clutch Mart is they listened to me and answered my questions.
Lisa
My 2001 VW GTI needed a new clutch. To research my options I called 10 shops. I found out that 50% of the shops I called did not want to replace the clutch on my GTI. Another 30% did not know how much it would cost to replace my clutch. One shop quoted me $1,950.
Clutch Mart quoted me $950. The best part was Clutch Mart did the repair for the exact price quoted and completed the job in one day.
Mark
Time and Knowledge
At the Sunrise Clutch Mart I spoke to Frank Folger who also was generous with his time and knowledge. I had my battered car towed to the shop after speaking with Frank. Later that day I received a phone call from Frank informing that the problem was corrected.
Come to find out they fixed the problem, test drove it for me, completely made sure it was safe and OK for me to drive and told me I could pick it up.
The kicker... I paid nothing! My only regret is that I didn’t go to you guys sooner. Not only would I have saved money I would have had the problem fixed the first time. So thank you everyone at Clutch Mart.
For as long as I have a car you will have a customer. You have my thanks, and my business!!!
Susan
Clutch Mart stands by their warranty! I had a new clutch replaced in my 1991 Toyota pick up at the Sunrise Clutch Mart about 6 years ago. I brought it in for a new clutch at the Arden Store and was unaware of any warranty.
Russell determined the clutch had been replaced by Clutch Mart and without any prompting,provided free original equipment clutch parts! I commend Clutch Mart for integrity and going the extra step. I would recommend Clutch Mart for any transmission or clutch repair
Greg
Automatic Transmission Replacement - Ford F-250 – total elapsed time in the shop - 28 hours - 3 year / 30,000 mile nation wide warranty - The company was amazed to have their truck back on the road making money so quickly.
Verbal Feedback
I wanted to thank you for your excellent customer I received on 3/8/06. Thank you very much for your services as well. I look forward to doing business with you in the future. Also I will refer all my friends and family. Have a wonderful and blessed day.
John
Same Day Clutch Service - Chevrolet S-10 Truck – Clutch System replacement / Flywheel Resurface – Truck was dropped off at 8:30AM and picked up at 3:00PM to make afternoon deliveries.
Verbal Feedback
The reason I am writing is to comment on the excellent customer service of your manager Frank. He was friendly, professional and made my experience there a truly positive one.
I will definitely be a repeat, repeat customer and will recommend your garage to anyone who asks and it will be not only for the excellent repair service but for the excellent personal service as well.
Robert
I wanted to send you a note of thanks for saving me over $300! My Saturn would not move. I took it to a repair facility and the called me at work. My Clutch needed to be replaced it would cost over $1,000 and take a week to complete the repair!
After I hung up, a co-worker came by and asked what was wrong. I told her the story and she said “call Clutch Mart”. I called and received a phone quote and brought my Saturn in the next morning. My Saturn was done at 4:00PM the same day and at the phone quote / estimate price. Thanks Clutch Mart!
Mary
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